Refund policy

Returns & Refunds

Each Volovend product is made to order specifically for you. Because we do not maintain traditional inventory, we generally cannot accept returns or exchanges for incorrect size selection, change of mind, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of receiving your order. Include your order number and clear photographs showing the issue.

If we determine that the item is defective, damaged, or incorrect, we will arrange an appropriate replacement or refund at no additional cost to you.

Lost Packages

If you believe your package has been lost in transit, please contact us. We will review the shipment and work with our fulfillment and shipping partners to determine the appropriate resolution.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order. Orders returned because of an incorrect, incomplete, or undeliverable address may require additional shipping charges before they can be resent.

Cancellations and Order Changes

Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled after checkout. Contact us as soon as possible if you need to request a change.

Refunds

Approved refunds are issued to the original payment method. Processing times after a refund is issued vary depending on your bank or payment provider.

To report a problem with an order, please contact us through our Contact page or at the customer-service email address listed on our website.